Frequently Asked Questions

Yes, we do have on-site maintenance available Monday-Friday during regular office hours and after hours for emergencies. 

Maintenance requests can be submitted via the Resident Portal or by emailing, calling, or visiting the leasing office.

Response times vary based on the urgency of the request. Emergency requests are addressed within 24 hours, while non-emergency requests may take longer.

No, residents do not have to be present for a service technician to perform work. However, when entering the request, you do have the ability to set your apartment access preferences and specify if you would like to be home during these visits.

Maintenance staff will enter the home during scheduled hours with proper notice.  For emergencies, entry will be made within immediate notification.

If you are locked out during business hours, you can stop by the leasing office with your ID and we will be happy to grant you access. You will need to contact a locksmith for any lock outs that occur outside of business hours.  

 Contact our office and it will direct you to our emergency maintenance line.

Yes, residents must have an active renter's insurance policy at all times.

All apartments are non-smoking. 

Noise concerns can be submitted by contacting the leasing office directly or through the Resident Portal.  Please include details and any evidence to help us address the issue.

Report suspicious activity to the leasing office or local authorities.  If you see something unusual, please do not hesitate to contact our team or the police.

You are welcome to add personal touches like hanging artwork or photos to make the apartment feel like home. Please use small nails or tacks to hang items on the walls. Please contact the leasing office if you have more questions about what is allowed or not allowed.

Yes, transfers to another home in the community are allowed.  To get started, submit a transfer request to our team.  A walk through of your current home will need to be coordinated with a team member and your account must be satisfied.  If there are any issues with the condition of the current home or the account, the transfer request may not be approved. You will need to submit a new application and proof of income documentation to verify your income meets the requirement for the new home.  You will have to submit a written notice to vacate and sign the transfer agreement.  There may be fees involved, such as a transfer fee, a new security deposit, and pet fees (if applicable).  Upon approval, a new lease will be signed.   Please be advised that transfers to the same floor plan are not allowed

About 75-90 days before the lease end date, the resident will receive renewal offer letters from management.  Review the offer, sign the new lease, and update any details.  We are here to help if you have any questions or wish to discuss the offer.

Residents are required to provide a 60-day written notice.  Residents must provide a forwarding address and coordinate a move-out inspection.  Any changes to the notice must be done in writing and communicated to the leasing office immediately.

When you’re ready to move out, provide us with notice and we will schedule a pre-move out inspection.  This helps identify any potential charges and let you fix any issues.  On move-out day, return fobs and/or keys to complete the process.

Early lease termination is subject to specific conditions and fees.  Please review the lease agreement or contact the leasing office for further details on potential penalties.

The Security Deposit is refundable, subject to the condition of the home at the time of the move out and any applicable deductions for damages or unpaid rent.   A move-out inspection will determine the final refund amount.

We host a variety of events and activities every month to help you connect with your neighbors and enjoy community life.   Make sure to follow us on social media or contact the leasing office on upcoming events and ways to get involved.

Follow the posted exit routes, assemble at the designated meeting points, and wait for further instructions from the emergency personnel.

The Rent Cafe Resident Portal can be set up by clicking on the Resident Login button on the community website.  Once there, simply follow the instructions to register the account. If you are a current resident who has not accessed your Rent Cafe account before, please contact the leasing office and request your registration code. You will be asked to enter the registration code when completing the registration page. 

Residents can access their Rent Cafe Resident Portal by clicking on the Resident Login button located on the community website or using the RentCafe Resident App.  
Just use your registered email and password to manage your account, pay rent, submit maintenance requests, and more.
Link to login page: https://whisperingpinesal.securecafenet.com/residentservices/the-park-at-whispering-pines0/userlogin

The RentCafe Resident App can be found in the App Store (iOS) or the Google Play Store (Android).  Search for “Rent Café Resident” to install and manage your account on the go.

The Rent Cafe Portal allows residents to:

• Pay Rent: Make one-time payments or set up automatic payments using a bank account, credit card, or debit card. 
• Submit Maintenance Requests: Report issues and track requests.
• Electronic Signature: Electronically sign your lease agreement and other documents requiring an electronic signature.  
• View Lease Information: Access your lease documents and details.  
• Update Personal Info: Change contact details, update emergency contacts, and more.  

When completing the application, you will be asked to provide the following:

• Personal Information, including full name (s), current address, contact information, Social Security Number, and driver’s license number.  
• Previous Rental History: Details about previous rental addresses for the past 2 years and landlord/management company contact information.  
• Employment and Income Information: Information about your current employment, including the employer’s name and contact information, proof of income documentation to verify your monthly income.  
• Emergency Contact Information: Name and contact information of an individual we can contact in case of an emergency.
• Vehicle Information: Make, Model, Year, Color, and License Plate number for all vehicles that you own or operate.  
• Pet Information: Pet name, breed, color, age, and weight of all pet(s)s or service/emotional support animal(s) that will be living in the home.

Visit our website www.whisperingpinesal.com, go to Floor Plans, and select Apply Now. Applicants have to pay a $75 application fee (for anyone over 19yrs) and a $200 administration fee before the application can be submitted. 

The following information will be evaluated when your application is being processed:

• Income: Please verify with the leasing office what the community’s income requirement is.  
• Credit History: Credit history is evaluated based on multiple factors, including but not limited to bill-paying history, the number and types of accounts, late payments, collection accounts, outstanding debt, and the age of accounts.
• Rental History: We will review the last 2 years of rental history to assess payment history and rental behavior.  
• Verification: We will conduct an identity verification, credit, and criminal background screening. 

All adults, 18 and older, who will be residing in the home will need to complete an application.

We offer a range of flexible lease term options, including but not limited to 6-month, 12-month, and 15-month leases.  Pricing varies based on the chosen lease term and specific move-in date. Please contact the leasing office for further information.

All move-in fees should be paid with certified funds, made out to the community, or a credit card (2.95% processing fee). 

Generally, an application can be approved in 24-72 hours after receiving application and employment verification. Please make sure ALL required information is provided in your application. 

The $200 administration is refundable if the application is denied.

Rent covers the cost of your home.  Utility charges such as electricity, water, sewer, and gas are billed separately, and may be paid directly to the provider.  Additionally, there may be other monthly fees or services billed alongside the rent.  Please contact the leasing office for further details.

Yes, late fees apply if rent is not paid by the due date stated in the lease agreement. Rent is due on the 1st of each month. Late fees are applied on the 4th of each month. 

Yes, The Park at Whispering Pines works with Flex to offer a way to split rent into two payments on a customizable schedule, providing you with more financial flexibiilty in your day-to-day life.

Yes, The Park at Whispering Pines works with Rentplus to help residents build their credit score by reporting on-time rent payments. 

Our community is pre-wired for Internet and cable. Please contact AT&T to set up your internet account. 

Parking is available. One car per apartment can park in front of each building, with overflow/extra parking located behind the pool area. Garage parking spaces are available for $90 per month.

Yes. there is BRATS Public Bus Transportation which will service the Baldwin County area.

The Park at Whispering Pines is only minutes from Mobile’s top employers, such as Austal USA,  Airbus, and the University of South Alabama. The proximity to I-10 gives easy access to Mobile, Pensacola and Gulf Shores.